Client Services

What We Offer

To our customers, we are a one-stop-shop for bill collection/payment, agency banking and mobile money services. A well trained network of agents across the country ensure efficient delivery of these services. In this regard, e-Kwacha is:

  • An extension of their service provider’s network bringing the services closer to them
  • A platform that offers them the ability to choose the payment methods they prefer
  • Non-restrictive electronic wallet


Our bill payment and top-up service ensures the utmost ease and efficiency in bill payment and processing by offering a centrallized and easily accessible payment platform. With this service, our clients are able to settle utility and other bills through our agents who go a step further to bring the service even to your doorstep. Our pool of merchants and service providers is ever-expanding to achieve the ultimate client satisfaction.

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Our agency banking service aims at bridging the gap between the banked and the unbanked, offering an opportunity to all to access regular banking services including savings, deposits, withdrawals and loans. This service takes the bank to you through our multiple channels, distributed by our agents present in your area. Our current banking partners include NBS Bank, Opportunity International Bank of Malawi (OIBM) and FDH and we continue to increase our partner portfolio to fuel our financial inclusion goal even further.

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E-Kwacha's mobile money service aggregates well-known, pre-existing mobile money platforms to act as a robust e-wallet. Our mobile money clients are given the rare opportunity to join the 21st Century cashless society, enabling them to transact on-the-go and purchase items online.

Products & Services Services

  • Utility Bills
  • Government Levies & Revenue
  • Insurance & Investments
  • Church & Religions Payments
  • Prepaid and Postpaid Top-up
  • Mobile Airtime & Data Top-up
  • Online Shopping & E-Commerce
  • Airline & Bus Transport Booking
  • Hotel & Leisure Booking
  • Mobile Money
  • Event & Lottery Tickets
  • Agency Banking

  Blantyre: Aquarius House, 2nd Floor, Suite No. 16.

   +265 998 000 111



  P.O. Box 3337. Blantyre, Malawi